Issue with PayPal transactions

Resolved

Major outage

Started about 3 years agoJune 12, 2023Lasted about 23 hours9:25 AMJune 13, 20238:29 AMUTC

Affected

3rd party services

Updates

Resolved
June 13, 2023 at 8:29 AMUTC
Resolved
June 13, 2023 at 8:29 AMUTC
This incident has been resolved.
Monitoring
June 13, 2023 at 7:51 AMUTC
Monitoring
June 13, 2023 at 7:51 AMUTC
The problem is still ongoing.

Next update is no later than Tuesday 14:00 CEST.
Update
June 12, 2023 at 2:27 PMUTC
Update
June 12, 2023 at 2:27 PMUTC
The problem is still ongoing.

Next update is no later than Tuesday 10:00 CEST.
Update
June 12, 2023 at 11:02 AMUTC
Update
June 12, 2023 at 11:02 AMUTC
The problem is related to our connection to PayPal.

We are discussing solutions with PayPal.

In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.
Identified
June 12, 2023 at 9:25 AMUTC
Identified
June 12, 2023 at 9:25 AMUTC
It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.

We are working on a fix.

Quickpay - Issue with PayPal transactions – Incident details