Quickpay - Elevated error rates – Incident details

Elevated error rates

Resolved
Operational
Started over 1 year agoLasted about 1 hour

Affected

API

Operational from 5:33 PM to 6:53 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have switching all traffic to our secondary network provider.

    All transactions are being processed again. We continue to watch and monitor.

  • Identified
    Identified

    It is confirmed that the problem is related to generel network issues outside of Quickpay.

    We continue to monitor and watch the situation.

    Next update no later then 21.00 CET

  • Update
    Update

    The performance is still severely degraded.

    We are continue to investigate and work on a solution.

    Next update no later than 20.50 CET

  • Update
    Update

    The problem started 19.08.

    We are investigating the issue.

  • Investigating
    Investigating

    We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.