Quickpay - Connection issue to Nets platform. – Incident details

All systems operational

Connection issue to Nets platform.

Resolved
Operational
Started 6 days agoLasted about 7 hours

Affected

Payment

Partial outage from 7:07 AM to 1:59 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing transactions through Nets' platform are starting to be successful again but will keep an eye on the progress.

  • Update
    Update

    No further update from Nets yet but if you also have an agreement with Clearhaus we suggest untill this problem is solved to disabled nets as acquirer in settings -> acquirer to allow for those paying with visa-dankort to be sent towards Clearhaus instead (be aware of this might cause a higher card fee than dankort)

  • Identified
    Identified

    Payments with Nets acquirer are currently having problems due to connection issue. We have reached out to Nets for status whom report back that they have problems with authorizations trafic.
    This affects acquirer Nets, NetsTeller, Bambora, Handelsbanken, Swedbank and Elavon
    We are currently investigating this incident.