Quickpay - Notice history

All systems operational

API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Payment - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

manage.quickpay.net - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

3rd party services - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Quickpay Support Mail - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 99.95%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Phone and mail support
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times.

Nov 2025

No notices reported this month

Oct 2025

Callback error
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic.

Quickpay - Scheduled database maintenance (Payments Outage)
  • Update
    October 28, 2025 at 1:05 AM
    Update
    October 28, 2025 at 1:05 AM

    Maintenance is now complete.

  • Completed
    October 28, 2025 at 1:00 AM
    Completed
    October 28, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2025 at 11:00 PM
    In progress
    October 27, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    October 27, 2025 at 11:00 PM
    Planned
    October 27, 2025 at 11:00 PM

    We will carry out a schedule maintenance on our Database systems. Please find below more details:

    Start time: Tuesday 28.10.2025 00:00 CEST

    End time: Tuesday 28.10.2025 02:00 CEST

    Service affected: Quickpay API and payments

    Actions required: No

    Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments.

Swish Payments Issue due to Certificate
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error".
    Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow.

Support phone
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at support@quickpay.net

Quickpay - Issues with online Payments
  • Resolved
    Resolved

    Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system.

    We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused.

Oct 2025 to Dec 2025

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