Quickpay Status - Incident history https://status.quickpay.net Quickpay Tue, 3 Mar 2026 09:11:00 +0000 VIPPS MobilePay - Degraded service Type: Incident Duration: 6 hours and 49 minutes Affected Components: Payment Mar 3, 09:11:00 GMT+0 - Identified - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. Mar 3, 13:19:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 16:00:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:11:00</var> GMT+0</small><br><strong>Identified</strong> - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:19:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:00:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 09:11:00 +0000 https://status.quickpay.net/incident/cmmae1bzw09gttjjsix9znoex https://status.quickpay.net/incident/cmmae1bzw09gttjjsix9znoex VIPPS MobilePay - Degraded service Type: Incident Duration: 4 hours and 30 minutes Jan 19, 06:19:00 GMT+0 - Investigating - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. Jan 19, 09:31:33 GMT+0 - Investigating - We are currently investigating this incident. Jan 19, 10:49:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 30 minutes

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>06:19:00</var> GMT+0</small><br><strong>Investigating</strong> - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. .</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>09:31:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:49:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 06:19:00 +0000 https://status.quickpay.net/incident/cmkl0p9df00zltof6nqdbgh95 https://status.quickpay.net/incident/cmkl0p9df00zltof6nqdbgh95 Phone and mail support Type: Incident Duration: 20 minutes Affected Components: Quickpay Support Mail Dec 5, 08:57:24 GMT+0 - Investigating - Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times. Dec 5, 09:17:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:57:24</var> GMT+0</small><br><strong>Investigating</strong> - Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:17:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 08:57:24 +0000 https://status.quickpay.net/incident/cmismsvwf00jv144xf0tl4370 https://status.quickpay.net/incident/cmismsvwf00jv144xf0tl4370 Callback error Type: Incident Duration: 21 hours and 17 minutes Oct 28, 11:38:34 GMT+0 - Identified - Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic. Oct 29, 08:55:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 17 minutes

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>11:38:34</var> GMT+0</small><br><strong>Identified</strong> - Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>08:55:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Oct 2025 11:38:34 +0000 https://status.quickpay.net/incident/cmhahtsmf00bz13yhd34h1pxz https://status.quickpay.net/incident/cmhahtsmf00bz13yhd34h1pxz Quickpay - Scheduled database maintenance (Payments Outage) Type: Maintenance Duration: 5 days, 5 hours and 41 minutes Affected Components: manage.quickpay.net, API, Payment Oct 27, 23:00:00 GMT+0 - Identified - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 28.10.2025 00:00 CEST End time: Tuesday 28.10.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments. Oct 28, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 27, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 28, 01:05:40 GMT+0 - Completed - Maintenance is now complete. Type: Maintenance

Duration: 5 days, 5 hours and 41 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 28.10.2025 00:00 CEST End time: Tuesday 28.10.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>01:05:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete..</p> ]]> Mon, 27 Oct 2025 23:00:00 +0000 https://status.quickpay.net/maintenance/cmh3grcmd02d1s1hd2ibreem7 https://status.quickpay.net/maintenance/cmh3grcmd02d1s1hd2ibreem7 Swish Payments Issue due to Certificate Type: Incident Duration: 4 hours and 16 minutes Affected Components: Payment Oct 22, 08:05:23 GMT+0 - Identified - Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error". Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow. Oct 22, 12:20:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 16 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>08:05:23</var> GMT+0</small><br><strong>Identified</strong> - Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error". Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:20:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 08:05:23 +0000 https://status.quickpay.net/incident/cmh1pki2m04p95kv5jg6tkw0a https://status.quickpay.net/incident/cmh1pki2m04p95kv5jg6tkw0a Support phone Type: Incident Duration: 2 hours and 12 minutes Affected Components: Quickpay Support Mail Oct 21, 09:44:52 GMT+0 - Investigating - We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at support@quickpay.net Oct 21, 11:56:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 12 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>09:44:52</var> GMT+0</small><br><strong>Investigating</strong> - We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at support@quickpay.net.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>11:56:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Oct 2025 09:44:52 +0000 https://status.quickpay.net/incident/cmh0dolxq01bg6913z6xbkcrj https://status.quickpay.net/incident/cmh0dolxq01bg6913z6xbkcrj Quickpay - Issues with online Payments Type: Incident Affected Components: Payment, API Oct 20, 11:47:59 GMT+0 - Resolved - Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system. We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused. Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:47:59</var> GMT+0</small><br><strong>Resolved</strong> - Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system. We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused..</p> ]]> Mon, 20 Oct 2025 11:47:59 +0000 https://status.quickpay.net/incident/cmgz2n3k301yqytkply8ilmda https://status.quickpay.net/incident/cmgz2n3k301yqytkply8ilmda Quickpay - Scheduled database maintenance (payments outage) Type: Maintenance Duration: 4 hours and 28 minutes Affected Components: API, Payment, manage.quickpay.net Sep 22, 17:31:31 GMT+0 - Completed - Please be advised that the scheduled maintenance activity planned for September 23, 2025 00:00 has been cancelled due to some unforeseen issues identified during pre-implementation checks. No system changes were executed, and all services remain fully operational and available. A revised schedule maintenance will be communicated once the reschedule activity has been confirmed. Thank you for your understanding. Sep 22, 22:00:00 GMT+0 - Identified - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 23.09.2025 00:00 CEST End time: Tuesday 23.09.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments. Type: Maintenance

Duration: 4 hours and 28 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>17:31:31</var> GMT+0</small><br><strong>Completed</strong> - Please be advised that the scheduled maintenance activity planned for September 23, 2025 00:00 has been cancelled due to some unforeseen issues identified during pre-implementation checks. No system changes were executed, and all services remain fully operational and available. A revised schedule maintenance will be communicated once the reschedule activity has been confirmed. Thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 23.09.2025 00:00 CEST End time: Tuesday 23.09.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments..</p> ]]> Mon, 22 Sep 2025 22:00:00 +0000 https://status.quickpay.net/maintenance/cmfnrjbul002aih7to9g3cvcl https://status.quickpay.net/maintenance/cmfnrjbul002aih7to9g3cvcl Quickpay Callback Service Maintenance Type: Maintenance Duration: 29 minutes Affected Components: API Aug 26, 07:30:54 GMT+0 - Completed - Maintenance has been postponed to future date. Aug 26, 08:00:00 GMT+0 - Identified - We will perform maintenance on our callback delivery service during the following time window: Start time: 26.08.2025 10:00 CEST End time: 26.08.2025 11:00 CEST Actions required: No Expected impact: Callback deliveries may be delayed or briefly queued during the maintenance window. There will be no impact on transaction processing; payments and API operations will remain fully functional. If you rely on callbacks for real-time updates, consider temporarily polling the API as a fallback. Any delayed callbacks will be delivered automatically once maintenance is complete. Type: Maintenance

Duration: 29 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>07:30:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been postponed to future date..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform maintenance on our callback delivery service during the following time window: Start time: 26.08.2025 10:00 CEST End time: 26.08.2025 11:00 CEST Actions required: No Expected impact: Callback deliveries may be delayed or briefly queued during the maintenance window. There will be no impact on transaction processing; payments and API operations will remain fully functional. If you rely on callbacks for real-time updates, consider temporarily polling the API as a fallback. Any delayed callbacks will be delivered automatically once maintenance is complete. .</p> ]]> Tue, 26 Aug 2025 08:00:00 +0000 https://status.quickpay.net/maintenance/cmer15uli0001lghbqecr548y https://status.quickpay.net/maintenance/cmer15uli0001lghbqecr548y VIPPS MobilePay - Degraded service Type: Incident Duration: 1 hour and 34 minutes Affected Components: Payment Jul 19, 19:05:41 GMT+0 - Identified - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps. Jul 19, 20:39:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>19:05:41</var> GMT+0</small><br><strong>Identified</strong> - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>20:39:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 19 Jul 2025 19:05:41 +0000 https://status.quickpay.net/incident/cmdambq7200u3z774ihgwkviy https://status.quickpay.net/incident/cmdambq7200u3z774ihgwkviy Issues with payments towards Nets Type: Incident Duration: 3 hours and 22 minutes Affected Components: Payment, API Jul 19, 17:30:13 GMT+0 - Monitoring - The issue seems to be resolved for now. We're monitoring. Jul 19, 17:18:50 GMT+0 - Investigating - We are currently investigating this incident. Jul 19, 17:32:52 GMT+0 - Investigating - The issue doesn't seem to be resolved yet. We're continuing our investigation. Jul 19, 18:09:08 GMT+0 - Monitoring - The issues seems to be resolved, and we're continuing our monitoring. Jul 19, 18:19:34 GMT+0 - Resolved - This incident has been resolved. Jul 19, 19:20:16 GMT+0 - Monitoring - The issue is unfortunately still ongoing. We'll continue to monitor. We believe this is related to an outage of an upstream provider. Jul 19, 20:40:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:30:13</var> GMT+0</small><br><strong>Monitoring</strong> - The issue seems to be resolved for now. We're monitoring..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:18:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>17:32:52</var> GMT+0</small><br><strong>Investigating</strong> - The issue doesn't seem to be resolved yet. We're continuing our investigation..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:09:08</var> GMT+0</small><br><strong>Monitoring</strong> - The issues seems to be resolved, and we're continuing our monitoring..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:19:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>19:20:16</var> GMT+0</small><br><strong>Monitoring</strong> - The issue is unfortunately still ongoing. We'll continue to monitor. We believe this is related to an outage of an upstream provider..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>20:40:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 19 Jul 2025 17:18:50 +0000 https://status.quickpay.net/incident/cmdaiicdc0012rbngb0hptp8f https://status.quickpay.net/incident/cmdaiicdc0012rbngb0hptp8f Quickpay Invoicing Database and Application Maintenance Type: Maintenance Duration: 1 hour and 12 minutes Affected Components: manage.quickpay.net, API Jul 14, 21:31:35 GMT+0 - Identified - Maintenance is now in progress. Jul 14, 22:43:38 GMT+0 - Completed - Maintenance has completed successfully. Jul 14, 22:00:00 GMT+0 - Identified - We will carry out a schedule maintenance on our system. Please find below more details: Start time: Wednesday 15.07.2025 00:00 CEST End time: Wednesday 15.07.2025 01:00 CEST Service affected: Invoicing Application Actions required: No Expected impact: There might be a possible application degradation of 15-20 minutes during the activity Type: Maintenance

Duration: 1 hour and 12 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:31:35</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>22:43:38</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will carry out a schedule maintenance on our system. Please find below more details: Start time: Wednesday 15.07.2025 00:00 CEST End time: Wednesday 15.07.2025 01:00 CEST Service affected: Invoicing Application Actions required: No Expected impact: There might be a possible application degradation of 15-20 minutes during the activity.</p> ]]> Mon, 14 Jul 2025 22:00:00 +0000 https://status.quickpay.net/maintenance/cmcxjds1s01ixeocysjd730ye https://status.quickpay.net/maintenance/cmcxjds1s01ixeocysjd730ye Vipps Mobilepay Payments & Subscriptions not able to be completed in Payment window Type: Incident Duration: 1 hour and 4 minutes Affected Components: Payment Jun 30, 20:12:48 GMT+0 - Identified - We have identified the issue and are working on a solution. Jun 30, 20:55:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 21:16:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>20:12:48</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a solution..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>20:55:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:16:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Jun 2025 20:12:48 +0000 https://status.quickpay.net/incident/cmcjjcv7j000q13axq4m4igi6 https://status.quickpay.net/incident/cmcjjcv7j000q13axq4m4igi6 Failing recurrings Type: Incident Duration: 1 hour and 50 minutes Affected Components: Payment Jun 17, 13:32:00 GMT+0 - Investigating - We are currently investigating a issue where all recurring attempts towards Clearhaus is failing due to a connection lost between internal services. Jun 17, 14:35:53 GMT+0 - Monitoring - As of 16:20 CEST (14:20 UTC) the connection was re-established and the service is operational. We continue to monitor the service Jun 17, 15:21:41 GMT+0 - Resolved - We consider the incident resolved after no issues have been detected for 1 hour since the connection was re-established. The outage occurred in this timeframe: CEST: 2025-06-17 15:23 - 16:20 The impact of the incident is still being investigated. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>13:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a issue where all recurring attempts towards Clearhaus is failing due to a connection lost between internal services..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:35:53</var> GMT+0</small><br><strong>Monitoring</strong> - As of 16:20 CEST (14:20 UTC) the connection was re-established and the service is operational. We continue to monitor the service .</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>15:21:41</var> GMT+0</small><br><strong>Resolved</strong> - We consider the incident resolved after no issues have been detected for 1 hour since the connection was re-established. The outage occurred in this timeframe: CEST: 2025-06-17 15:23 - 16:20 The impact of the incident is still being investigated..</p> ]]> Tue, 17 Jun 2025 13:32:00 +0000 https://status.quickpay.net/incident/cmc0mb3p90005606soz1cxg4f https://status.quickpay.net/incident/cmc0mb3p90005606soz1cxg4f Quickpay API Maintenance Type: Maintenance Duration: 1 hour Affected Components: Payment, manage.quickpay.net, API Jun 2, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 2, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance at 2025-06-02 12:00 CEST. We don't expect any downtime or transactions being affected during this time. Jun 2, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance at 2025-06-02 12:00 CEST. We don't expect any downtime or transactions being affected during this time..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 2 Jun 2025 10:00:00 +0000 https://status.quickpay.net/maintenance/cmbeqq9mi0009dwhnmp2s9qf5 https://status.quickpay.net/maintenance/cmbeqq9mi0009dwhnmp2s9qf5 Quickpay Systems Maintenance Type: Maintenance Duration: 57 minutes Affected Components: Payment, manage.quickpay.net, API May 19, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance at 2025-05-20 00:00, with a duration of 1 hour. We expect a small window of downtime for all our APIs during this window. May 19, 22:56:54 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 57 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance at 2025-05-20 00:00, with a duration of 1 hour. We expect a small window of downtime for all our APIs during this window..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:56:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 19 May 2025 22:00:00 +0000 https://status.quickpay.net/maintenance/cmapaa2nw00dt2egxdebbzgc1 https://status.quickpay.net/maintenance/cmapaa2nw00dt2egxdebbzgc1 Quickpay Database Maintenance Type: Maintenance Duration: 31 minutes Affected Components: API, Payment, manage.quickpay.net Apr 2, 22:00:00 GMT+0 - Identified - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding. Apr 2, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 22:30:37 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 31 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:30:37</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 2 Apr 2025 22:00:00 +0000 https://status.quickpay.net/maintenance/cm8xmgg10000xo70w4z6751ey https://status.quickpay.net/maintenance/cm8xmgg10000xo70w4z6751ey Quickpay Database Maintenance Type: Maintenance Duration: 8 minutes Affected Components: API, Payment, manage.quickpay.net Mar 31, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 31, 22:00:00 GMT+0 - Identified - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding. Mar 31, 22:07:31 GMT+0 - Completed - Maintenance has been completed. Type: Maintenance

Duration: 8 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:07:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed..</p> ]]> Mon, 31 Mar 2025 22:00:00 +0000 https://status.quickpay.net/maintenance/cm8ijij4g002ko2yyced5gnm7 https://status.quickpay.net/maintenance/cm8ijij4g002ko2yyced5gnm7 Vipps via Quickpay Integration Maintenance Type: Maintenance Duration: 29 minutes Affected Components: API, Payment Mar 25, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 25, 20:29:13 GMT+0 - Completed - Maintenance has been completed. Mar 25, 20:00:00 GMT+0 - Identified - We are planning a maintenance of our "Vipps via Quickpay" integration. A small interruption of the service is expected. Type: Maintenance

Duration: 29 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>20:29:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a maintenance of our "Vipps via Quickpay" integration. A small interruption of the service is expected..</p> ]]> Tue, 25 Mar 2025 20:00:00 +0000 https://status.quickpay.net/maintenance/cm8fwvldc0010uz2pt8agfsid https://status.quickpay.net/maintenance/cm8fwvldc0010uz2pt8agfsid Maintenance for QuickPay's Database Type: Maintenance Duration: 3 minutes Affected Components: API, Payment, manage.quickpay.net Mar 11, 21:03:11 GMT+0 - Completed - Maintenance has completed successfully. Mar 11, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of our database. The maintenance will mean a small downtime of approximately 5 minutes, where our API will not be available. We recommend our integrators to plan accordingly. Mar 11, 20:59:56 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 3 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:03:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of our database. The maintenance will mean a small downtime of approximately 5 minutes, where our API will not be available. We recommend our integrators to plan accordingly..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>20:59:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 11 Mar 2025 21:00:00 +0000 https://status.quickpay.net/maintenance/cm7xua6ad001cwkuv5nltwwom https://status.quickpay.net/maintenance/cm7xua6ad001cwkuv5nltwwom Quickpay Manager Login Issues Type: Incident Duration: 3 hours and 50 minutes Affected Components: manage.quickpay.net Mar 7, 14:32:28 GMT+0 - Resolved - This incident has been resolved. Mar 7, 11:09:21 GMT+0 - Identified - We've identified the issue and working on a fix. Mar 7, 11:17:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 7, 10:42:16 GMT+0 - Investigating - We're currently investigating a higher rate of failed logins to our Manager platform. Type: Incident

Duration: 3 hours and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:32:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:09:21</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and working on a fix..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:17:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:42:16</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating a higher rate of failed logins to our Manager platform..</p> ]]> Fri, 7 Mar 2025 10:42:16 +0000 https://status.quickpay.net/incident/cm7ync6v4002bsc6dsb3x40vm https://status.quickpay.net/incident/cm7ync6v4002bsc6dsb3x40vm Nets Payments Integration Maintenance Type: Maintenance Duration: 1 hour and 10 minutes Affected Components: API, Payment Mar 4, 20:00:00 GMT+0 - Identified - We're planning a scheduled maintenance of our Nets integration. We don't expect any downtime or any payments to be affected. All other payment integrations will be unaffected. Mar 4, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 4, 21:10:18 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're planning a scheduled maintenance of our Nets integration. We don't expect any downtime or any payments to be affected. All other payment integrations will be unaffected..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:10:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 4 Mar 2025 20:00:00 +0000 https://status.quickpay.net/maintenance/cm7ukc41t007rfrr8vkt6no36 https://status.quickpay.net/maintenance/cm7ukc41t007rfrr8vkt6no36 Errors in payments with acquirer Nets Type: Incident Duration: 1 hour and 1 minute Affected Components: API, Payment Jan 23, 07:30:08 GMT+0 - Identified - We've identified an issue with our integration with Nets. We're looking into implementing a solution as soon as possible. Other acquirer integrations are not affected. Jan 23, 08:15:14 GMT+0 - Monitoring - A fix is in place and we're monitoring the results. Jan 23, 08:30:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:30:08</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue with our integration with Nets. We're looking into implementing a solution as soon as possible. Other acquirer integrations are not affected..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>08:15:14</var> GMT+0</small><br><strong>Monitoring</strong> - A fix is in place and we're monitoring the results..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>08:30:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jan 2025 07:30:08 +0000 https://status.quickpay.net/incident/cm690ji1r000ro6rv9t30n2q1 https://status.quickpay.net/incident/cm690ji1r000ro6rv9t30n2q1 Maintenance on some production environment systems Type: Maintenance Duration: 3 hours Affected Components: API, Payment, manage.quickpay.net Dec 12, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on **Thursday, December 12th, from 03:00 to 06:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. Some interruptions and service unavailability is to be expected during this maintenance window. Dec 12, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 12, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on **Thursday, December 12th, from 03:00 to 06:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. Some interruptions and service unavailability is to be expected during this maintenance window..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 12 Dec 2024 02:00:00 +0000 https://status.quickpay.net/maintenance/cm4ifki0b000bhd4bwjd4wnex https://status.quickpay.net/maintenance/cm4ifki0b000bhd4bwjd4wnex Planned maintenance for Trustly Payments Type: Maintenance Duration: 2 hours and 18 minutes Affected Components: API Dec 11, 23:00:00 GMT+0 - Identified - Please be informed that a scheduled maintenance is planned for **Thursday, December 12th, commencing at 00:00,** and is expected to last approximately **two hours.** During this period, payments processed through the **Trustly** platform, including **iDEAL,** will experience a temporary disruption. This maintenance will not impact our ability to process payments through other providers. Dec 11, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 12, 01:17:36 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 18 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that a scheduled maintenance is planned for **Thursday, December 12th, commencing at 00:00,** and is expected to last approximately **two hours.** During this period, payments processed through the **Trustly** platform, including **iDEAL,** will experience a temporary disruption. This maintenance will not impact our ability to process payments through other providers..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>01:17:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 11 Dec 2024 23:00:00 +0000 https://status.quickpay.net/maintenance/cm4jn2g7d001jifwldqpldkuu https://status.quickpay.net/maintenance/cm4jn2g7d001jifwldqpldkuu Maintenance on some staging environment systems Type: Maintenance Duration: 3 hours Affected Components: API Dec 4, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 4, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during **Wednesday, December 4th, from 13:00 to 16:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. This will not affect our ability to process payments in our production environment. Dec 4, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during **Wednesday, December 4th, from 13:00 to 16:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. This will not affect our ability to process payments in our production environment..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 4 Dec 2024 12:00:00 +0000 https://status.quickpay.net/maintenance/cm47h4pa3005aq89x3iui1ioa https://status.quickpay.net/maintenance/cm47h4pa3005aq89x3iui1ioa Problems with our online systems Type: Incident Duration: 1 hour and 22 minutes Affected Components: Payment Dec 1, 20:57:14 GMT+0 - Investigating - We are experiencing problems with our online systems. Some MobilePay Online transactions are refused. We are investigating and working on fixing the issue. Best regards, QuickPay Dec 1, 21:18:31 GMT+0 - Investigating - The issue pertains to MobilePay Online transactions, with nearly all MobilePay Online payments currently being rejected. We are continuing our investigation and are actively working on resolving the issue. Dec 1, 21:43:19 GMT+0 - Identified - Some MobilePay Online payments are now being processed, but a large percentage are still being rejected. We continue to investigate and work on a solution. Dec 1, 22:05:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. We are currently seeing approximately 50% of the usual number of completed payments being processed. Dec 1, 22:10:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 1, 22:19:30 GMT+0 - Resolved - This incident has been resolved. We have not seen any rejections since 23:04 CET Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:57:14</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with our online systems. Some MobilePay Online transactions are refused. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:18:31</var> GMT+0</small><br><strong>Investigating</strong> - The issue pertains to MobilePay Online transactions, with nearly all MobilePay Online payments currently being rejected. We are continuing our investigation and are actively working on resolving the issue..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:43:19</var> GMT+0</small><br><strong>Identified</strong> - Some MobilePay Online payments are now being processed, but a large percentage are still being rejected. We continue to investigate and work on a solution..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:05:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We are currently seeing approximately 50% of the usual number of completed payments being processed..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:10:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:19:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We have not seen any rejections since 23:04 CET.</p> ]]> Sun, 1 Dec 2024 20:57:14 +0000 https://status.quickpay.net/incident/cm46319sx002oe6sqqhxnzbjl https://status.quickpay.net/incident/cm46319sx002oe6sqqhxnzbjl Problem with processing payments through MobilePay Type: Incident Duration: 21 minutes Affected Components: Payment Nov 29, 18:47:43 GMT+0 - Investigating - Since 19:33 we saw a decline in payment processed through MobilePay Online. Nov 29, 18:56:40 GMT+0 - Monitoring - We implemented a fix by restarting the service at 19:51 and are currently monitoring the result. Currently we see payments being processed again Nov 29, 19:09:10 GMT+0 - Resolved - Everything seems to run as expected again since 19:53 Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>18:47:43</var> GMT+0</small><br><strong>Investigating</strong> - Since 19:33 we saw a decline in payment processed through MobilePay Online..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>18:56:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix by restarting the service at 19:51 and are currently monitoring the result. Currently we see payments being processed again.</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>19:09:10</var> GMT+0</small><br><strong>Resolved</strong> - Everything seems to run as expected again since 19:53.</p> ]]> Fri, 29 Nov 2024 18:47:43 +0000 https://status.quickpay.net/incident/cm433j054001i14plwm7c7fg6 https://status.quickpay.net/incident/cm433j054001i14plwm7c7fg6 Mastercard first-in-series 3DS flow disruption Type: Incident Duration: 2 hours and 47 minutes Affected Components: API, Payment Nov 14, 08:00:00 GMT+0 - Investigating - Our system is currently experiencing some disruption affecting **Mastercard first-in-series 3DS flow**. Our teams are working on this matter with high priority to restore the service to normal as soon as possible. We sincerely apologize for the inconvenience this caused you. Nov 14, 10:14:44 GMT+0 - Monitoring - We would like to inform you that the issue has been identified. A fix is in place and we're monitoring the results. Nov 14, 10:47:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Our system is currently experiencing some disruption affecting **Mastercard first-in-series 3DS flow**. Our teams are working on this matter with high priority to restore the service to normal as soon as possible. We sincerely apologize for the inconvenience this caused you..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>10:14:44</var> GMT+0</small><br><strong>Monitoring</strong> - We would like to inform you that the issue has been identified. A fix is in place and we're monitoring the results..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>10:47:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 14 Nov 2024 08:00:00 +0000 https://status.quickpay.net/incident/cm3h5iuaw000bqq75myu0tut9 https://status.quickpay.net/incident/cm3h5iuaw000bqq75myu0tut9 Planned maintenance for manager backend services Type: Maintenance Duration: 1 hour and 3 minutes Affected Components: manage.quickpay.net Nov 10, 23:05:55 GMT+0 - Identified - Maintenance is in progress. Nov 11, 00:09:10 GMT+0 - Completed - Maintenance has been completed. Nov 10, 23:00:00 GMT+0 - Identified - We are planning a scheduled maintenance for manager backend services. The manager interface, and some outgoing emails might be impacted during this time. No transactions will be impacted. We expect the maintenance to last no longer than 3 hours. Type: Maintenance

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>23:05:55</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is in progress..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>00:09:10</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance for manager backend services. The manager interface, and some outgoing emails might be impacted during this time. No transactions will be impacted. We expect the maintenance to last no longer than 3 hours..</p> ]]> Mon, 11 Nov 2024 03:00:00 +0000 https://status.quickpay.net/maintenance/cm379o78x0015kal7p2doj9bk https://status.quickpay.net/maintenance/cm379o78x0015kal7p2doj9bk Maintenance for QuickPay's Database Type: Maintenance Duration: 32 minutes Affected Components: API, Payment, manage.quickpay.net Oct 21, 22:00:00 GMT+0 - Identified - We are planning for a maintenance of our database at 2024-10-22 00:00 CEST. This is required to ensure the stability of the platform. Doing the maintenance, the entire QuickPay infrastructure will be unavailable for a brief period of time. Oct 21, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 21, 22:31:40 GMT+0 - Completed - Maintenance is complete. Type: Maintenance

Duration: 32 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a maintenance of our database at 2024-10-22 00:00 CEST. This is required to ensure the stability of the platform. Doing the maintenance, the entire QuickPay infrastructure will be unavailable for a brief period of time..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>22:31:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is complete..</p> ]]> Mon, 21 Oct 2024 22:00:00 +0000 https://status.quickpay.net/maintenance/cm2itmlm00001ogbnv8rzh3pj https://status.quickpay.net/maintenance/cm2itmlm00001ogbnv8rzh3pj Scheduled Maintenance of our PayPal Integration Type: Maintenance Duration: 1 hour and 47 minutes Affected Components: API Oct 7, 23:46:51 GMT+0 - Completed - Maintenance has been completed. Oct 7, 22:00:00 GMT+0 - Identified - Please be advised that we have scheduled a maintenance window for our PayPal Integration services. During this period, PayPal payments will be temporarily unavailable. All other payment integrations and QuickPay services will continue to operate as usual. Thank you for your understanding Oct 7, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 47 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:46:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that we have scheduled a maintenance window for our PayPal Integration services. During this period, PayPal payments will be temporarily unavailable. All other payment integrations and QuickPay services will continue to operate as usual. Thank you for your understanding.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 7 Oct 2024 22:00:00 +0000 https://status.quickpay.net/maintenance/cm1q5t8gv002ilp1ww4ifqqip https://status.quickpay.net/maintenance/cm1q5t8gv002ilp1ww4ifqqip Scheduled maintenance for Quickpay Type: Maintenance Duration: 5 minutes Affected Components: Quickpay Support Mail, API, Payment, manage.quickpay.net, 3rd party services Sep 16, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Doing the maintenance, the entire Quickpay infrastructure will be unavailable for a brief period of time. Sep 16, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 23:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Doing the maintenance, the entire Quickpay infrastructure will be unavailable for a brief period of time..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 16 Sep 2024 23:00:00 +0000 https://status.quickpay.net/maintenance/cm155b0y5002yxzduxzqy5jqk https://status.quickpay.net/maintenance/cm155b0y5002yxzduxzqy5jqk Delay issue on payments with MobilePay Online Type: Incident Duration: 1 day, 23 hours and 54 minutes Affected Components: 3rd party services Sep 16, 09:57:22 GMT+0 - Identified - We have located the issues related to the delay in callbacks specifically for MobilePay transactions, which causes them to fail in the MobilePay App. We are continuing to work on a fix for this incident. We are still seeing transactions being processed for MobilePay, however in a limited amount than expected. Sep 16, 13:02:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 15:27:24 GMT+0 - Identified - The issues has been identified as related to the main database. In order to help solve the issue, a reboot of the database is required, which we will be doing later tonight at the scheduled maintenance. This is due to the reboot requiring the entire infrastructure to be briefly unavailable, including other transactions and action currently not affected by this issue. Sep 17, 00:09:33 GMT+0 - Monitoring - We are monitoring the results of the fixes we've implemented. The result of the issue will have caused the consumer to have experienced an error in the payment flow in their MobilePay app, even though the payments have succeeded in the background towards the bank. This may well have caused the consumers to have placed multiple orders throughout the day. We therefore strongly encourage you to double check if there are any duplicate orders from the same customer in your store. During the time of the incident, we also experienced periodic hiccups related to all services, which seems to have caused captures to get stuck in a "pending" state. If you are experiencing any of these cases, please double check with your acquirer to confirm that the capture has actually gone through. We apologize for the inconvenience we may have caused you, Quickpay Team Sep 18, 07:51:22 GMT+0 - Resolved - We sincerely apologize for any inconvenience caused by the recent issues with MobilePay payments. We have not observed any new developments and are confident that this matter is now resolved. Thank you for your patience and understanding. Sep 16, 07:57:01 GMT+0 - Investigating - We're currently investigating delays in payments with MobilePay Online. Type: Incident

Duration: 1 day, 23 hours and 54 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>09:57:22</var> GMT+0</small><br><strong>Identified</strong> - We have located the issues related to the delay in callbacks specifically for MobilePay transactions, which causes them to fail in the MobilePay App. We are continuing to work on a fix for this incident. We are still seeing transactions being processed for MobilePay, however in a limited amount than expected..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:02:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:27:24</var> GMT+0</small><br><strong>Identified</strong> - The issues has been identified as related to the main database. In order to help solve the issue, a reboot of the database is required, which we will be doing later tonight at the scheduled maintenance. This is due to the reboot requiring the entire infrastructure to be briefly unavailable, including other transactions and action currently not affected by this issue. .</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>00:09:33</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the results of the fixes we've implemented. The result of the issue will have caused the consumer to have experienced an error in the payment flow in their MobilePay app, even though the payments have succeeded in the background towards the bank. This may well have caused the consumers to have placed multiple orders throughout the day. We therefore strongly encourage you to double check if there are any duplicate orders from the same customer in your store. During the time of the incident, we also experienced periodic hiccups related to all services, which seems to have caused captures to get stuck in a "pending" state. If you are experiencing any of these cases, please double check with your acquirer to confirm that the capture has actually gone through. We apologize for the inconvenience we may have caused you, Quickpay Team .</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>07:51:22</var> GMT+0</small><br><strong>Resolved</strong> - We sincerely apologize for any inconvenience caused by the recent issues with MobilePay payments. We have not observed any new developments and are confident that this matter is now resolved. Thank you for your patience and understanding..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>07:57:01</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating delays in payments with MobilePay Online..</p> ]]> Mon, 16 Sep 2024 07:57:01 +0000 https://status.quickpay.net/incident/cm14pp5t60005hhy2f0hipxbu https://status.quickpay.net/incident/cm14pp5t60005hhy2f0hipxbu Delay issue on payments with MobilePay Online Type: Incident Duration: 2 days, 19 hours and 6 minutes Affected Components: API Sep 13, 12:08:55 GMT+0 - Identified - We're currently experiencing a delay issue with some MobilePay payments, which causes an error to appear from MobilePay. This might cause customers to retry a new order, even though the payment might actually have gone through the first time. We've identified the issue and are working on a solution. Sep 13, 19:46:21 GMT+0 - Monitoring - So far, all systems on Quickpay's side are operating as expected. We are actively collaborating with MobilePay to identify and resolve the issue. However, we want to reassure our merchants and partners that authorizations are functioning correctly. Sep 16, 07:14:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 19 hours and 6 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>12:08:55</var> GMT+0</small><br><strong>Identified</strong> - We're currently experiencing a delay issue with some MobilePay payments, which causes an error to appear from MobilePay. This might cause customers to retry a new order, even though the payment might actually have gone through the first time. We've identified the issue and are working on a solution..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>19:46:21</var> GMT+0</small><br><strong>Monitoring</strong> - So far, all systems on Quickpay's side are operating as expected. We are actively collaborating with MobilePay to identify and resolve the issue. However, we want to reassure our merchants and partners that authorizations are functioning correctly..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>07:14:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Sep 2024 12:08:55 +0000 https://status.quickpay.net/incident/cm10odkdq00411049zhu4wb0y https://status.quickpay.net/incident/cm10odkdq00411049zhu4wb0y Problems with Payments Towards Clearhaus Type: Incident Duration: 16 hours and 40 minutes Affected Components: 3rd party services Sep 12, 20:40:00 GMT+0 - Resolved - This incident has been resolved. Sep 12, 04:00:00 GMT+0 - Identified - Clearhaus is currently experiencing issues (see <https://status.clearhaus.com/incidents/hp85pwr0m3yp>). This means most authorizations, voids and MasterCard credits towards Clearhaus are failing. Sep 12, 07:13:35 GMT+0 - Identified - Clearhaus continues to work on the issue, but is still seeing very low approval rates for the aforementioned payment types. Sep 12, 09:04:57 GMT+0 - Identified - Clearhaus continues to work with their upstream provider on this incident. Sep 12, 11:18:29 GMT+0 - Identified - Clearhaus continues to work with their upstream provider on this incident. Sep 12, 12:11:02 GMT+0 - Monitoring - Clearhaus is now reporting there are no more issues and are monitoring. Type: Incident

Duration: 16 hours and 40 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Clearhaus is currently experiencing issues (see <https://status.clearhaus.com/incidents/hp85pwr0m3yp>). This means most authorizations, voids and MasterCard credits towards Clearhaus are failing..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>07:13:35</var> GMT+0</small><br><strong>Identified</strong> - Clearhaus continues to work on the issue, but is still seeing very low approval rates for the aforementioned payment types..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>09:04:57</var> GMT+0</small><br><strong>Identified</strong> - Clearhaus continues to work with their upstream provider on this incident..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>11:18:29</var> GMT+0</small><br><strong>Identified</strong> - Clearhaus continues to work with their upstream provider on this incident..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>12:11:02</var> GMT+0</small><br><strong>Monitoring</strong> - Clearhaus is now reporting there are no more issues and are monitoring..</p> ]]> Thu, 12 Sep 2024 04:00:00 +0000 https://status.quickpay.net/incident/cm0yu6l7u000h11wtv0m3a33s https://status.quickpay.net/incident/cm0yu6l7u000h11wtv0m3a33s Scheduled maintenance of our Onboarding Platform Type: Maintenance Duration: 1 hour Affected Components: manage.quickpay.net Aug 28, 22:15:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 22:15:00 GMT+0 - Identified - We have scheduled a maintenance of our Onboarding Platform. This means onboarding between Quickpay and Clearhaus will not handle traffic or have diminished capacity to handle traffic during this maintenance window. We expect the window to last up to 1 hour. This maintenance will not affect our ability to process transactions. Aug 28, 23:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Identified</strong> - We have scheduled a maintenance of our Onboarding Platform. This means onboarding between Quickpay and Clearhaus will not handle traffic or have diminished capacity to handle traffic during this maintenance window. We expect the window to last up to 1 hour. This maintenance will not affect our ability to process transactions..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 28 Aug 2024 22:15:00 +0000 https://status.quickpay.net/maintenance/cm0cew529001a19c1bny15ul9 https://status.quickpay.net/maintenance/cm0cew529001a19c1bny15ul9 Scheduled maintenance on Klarna and Anyday Payments Type: Maintenance Duration: 2 hours Affected Components: API, Payment Aug 22, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 21, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 21, 23:00:00 GMT+0 - Identified - A scheduled maintenance activity has been planned to run at 22.08.2024 01:00 (CET). During this activity, there might be an impact on the services relating to Klarna and Anyday, which can last up to 2 hours. We apologise for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - A scheduled maintenance activity has been planned to run at 22.08.2024 01:00 (CET). During this activity, there might be an impact on the services relating to Klarna and Anyday, which can last up to 2 hours. We apologise for any inconvenience and thank you for your understanding..</p> ]]> Wed, 21 Aug 2024 23:00:00 +0000 https://status.quickpay.net/maintenance/cm03yzljq000l4eb1ojc0smpq https://status.quickpay.net/maintenance/cm03yzljq000l4eb1ojc0smpq Problems with our online systems Type: Incident Duration: 13 minutes Affected Components: Payment Jun 11, 09:18:17 GMT+0 - Resolved - This incident has been resolved. Jun 11, 09:05:05 GMT+0 - Investigating - We are experiencing problems with our online systems. Some transactions are refused. The problem seems to be focused towards payments through the Nets acquirer. We are investigating and working on fixing the issue. Best regards, QuickPay Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>09:18:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>09:05:05</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with our online systems. Some transactions are refused. The problem seems to be focused towards payments through the Nets acquirer. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> ]]> Tue, 11 Jun 2024 09:05:05 +0000 https://status.quickpay.net/incident/clxa6f2nh7144booi89en5out https://status.quickpay.net/incident/clxa6f2nh7144booi89en5out Problems with our online systems - Capture of payments Type: Incident Duration: 42 minutes Affected Components: API May 1, 16:48:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 1, 16:21:49 GMT+0 - Investigating - We are experiencing problems with our online systems. Some capture requests are refused. We are investigating and working on fixing the issue. Best regards, QuickPay May 1, 16:44:03 GMT+0 - Investigating - The issue is related to capture requests towards Clearhaus. We are working on fixing the issue. May 1, 17:04:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:48:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:21:49</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with our online systems. Some capture requests are refused. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:44:03</var> GMT+0</small><br><strong>Investigating</strong> - The issue is related to capture requests towards Clearhaus. We are working on fixing the issue..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>17:04:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 May 2024 16:21:49 +0000 https://status.quickpay.net/incident/clvo0yspw14355biojcgmji4hg https://status.quickpay.net/incident/clvo0yspw14355biojcgmji4hg Problems with ApplePay Type: Incident Duration: 30 minutes Affected Components: Payment Mar 22, 13:30:46 GMT+0 - Resolved - This incident has been resolved. Mar 22, 13:01:12 GMT+0 - Investigating - We are experiencing problems with ApplePay. We are investigating and working on fixing the issue. Best regards, QuickPay Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>13:30:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>13:01:12</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with ApplePay. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> ]]> Fri, 22 Mar 2024 13:01:12 +0000 https://status.quickpay.net/incident/clu2o6pnh4932btn66uoq0nnx https://status.quickpay.net/incident/clu2o6pnh4932btn66uoq0nnx Recurring payments and auto_capture Type: Incident Duration: 30 minutes Affected Components: API Mar 22, 09:55:21 GMT+0 - Investigating - We are experiencing problems with "auto\_capture" on recurring payments. The authorize/recurring operation is processed, but no capture is processed. We are investigating the issue Mar 22, 10:25:29 GMT+0 - Resolved - This incident has been resolved. The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer. The authorization was processed, but the capture request was not processed. Capture requests will **not** be retried automatically, but merchants can process the captures manually. The issue started yesterday on March 21, at 12:43 CET. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>09:55:21</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with "auto\_capture" on recurring payments. The authorize/recurring operation is processed, but no capture is processed. We are investigating the issue.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>10:25:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer. The authorization was processed, but the capture request was not processed. Capture requests will **not** be retried automatically, but merchants can process the captures manually. The issue started yesterday on March 21, at 12:43 CET..</p> ]]> Fri, 22 Mar 2024 09:55:21 +0000 https://status.quickpay.net/incident/clu2hjpe164159ban77luhseud https://status.quickpay.net/incident/clu2hjpe164159ban77luhseud MobilePay Online and MobilePay Subscriptions Type: Maintenance Duration: 2 hours Affected Components: 3rd party services Mar 11, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 23:00:00 GMT+0 - Identified - MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET. Follow the process on MobilePay's status page at <https://status.vippsmobilepay.com/>. This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions. Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process. Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process. --- Mar 12, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET. Follow the process on MobilePay's status page at <https://status.vippsmobilepay.com/>. This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions. Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process. Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process. ---.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 11 Mar 2024 23:00:00 +0000 https://status.quickpay.net/maintenance/cltmxpdg231919blmu6lbdikxq https://status.quickpay.net/maintenance/cltmxpdg231919blmu6lbdikxq Problems with ApplePay Type: Incident Duration: 39 minutes Affected Components: Payment Feb 26, 12:40:00 GMT+0 - Resolved - This incident has been resolved. Feb 26, 13:19:01 GMT+0 - Investigating - We are experiencing problems with ApplePay. ApplePay transactions through the Quickpay payment window are rejected. We are investigating and working on fixing the issue. Best regards, QuickPay Feb 26, 13:51:46 GMT+0 - Identified - We have identified the issue and are working on a solution. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>13:19:01</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with ApplePay. ApplePay transactions through the Quickpay payment window are rejected. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>13:51:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a solution..</p> ]]> Mon, 26 Feb 2024 13:19:01 +0000 https://status.quickpay.net/incident/clt2ytc1p65128btokm9eaqmhj https://status.quickpay.net/incident/clt2ytc1p65128btokm9eaqmhj 502 Gateway error on payment system Type: Incident Duration: 26 minutes Affected Components: Payment Feb 15, 10:28:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 15, 10:23:18 GMT+0 - Investigating - We are experiencing problems with our online systems. Some transactions are refused. We are investigating and working on fixing the issue. Best regards, QuickPay Feb 15, 10:27:24 GMT+0 - Identified - The Quickpay payment page is currently unreachable, resulting in a 502 Bad Gateway error. We are actively working on resolving this issue. Feb 15, 10:32:49 GMT+0 - Identified - We are still seeing 502 Bad Gateway errors. We are continuing to work on a fix for this incident. Feb 15, 10:38:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 15, 10:49:13 GMT+0 - Resolved - The issue has been resolved since 11:36 CET. All systems and operations are back to normal and all operations are working again. Best regards, QuickPay Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:28:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:23:18</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing problems with our online systems. Some transactions are refused. We are investigating and working on fixing the issue. Best regards, QuickPay.</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:27:24</var> GMT+0</small><br><strong>Identified</strong> - The Quickpay payment page is currently unreachable, resulting in a 502 Bad Gateway error. We are actively working on resolving this issue..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:32:49</var> GMT+0</small><br><strong>Identified</strong> - We are still seeing 502 Bad Gateway errors. We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:38:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:49:13</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved since 11:36 CET. All systems and operations are back to normal and all operations are working again. Best regards, QuickPay.</p> ]]> Thu, 15 Feb 2024 10:23:18 +0000 https://status.quickpay.net/incident/clsn2ozzx21098bfn22arxmdx0 https://status.quickpay.net/incident/clsn2ozzx21098bfn22arxmdx0 Migration of email service - Monday September 18th Type: Maintenance Duration: 1 hour Affected Components: Quickpay Support Mail Sep 18, 16:00:00 GMT+0 - Identified - We are planning to migrate our email service on Monday, September 18th, between 18:00 and 19:00, for a duration of up to one hour. During this time, emails sent to the Quickpay domains (e.g., support@quickpay.net) will be bounced back to the sender. Outgoing emails, such as authorization notifications, may also be marked as spam by your provider within that timeframe. Sep 18, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 18, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to migrate our email service on Monday, September 18th, between 18:00 and 19:00, for a duration of up to one hour. During this time, emails sent to the Quickpay domains (e.g., support@quickpay.net) will be bounced back to the sender. Outgoing emails, such as authorization notifications, may also be marked as spam by your provider within that timeframe..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 18 Sep 2023 16:00:00 +0000 https://status.quickpay.net/maintenance/clmkhy3yd6638bnn0new9uf4d https://status.quickpay.net/maintenance/clmkhy3yd6638bnn0new9uf4d