Duration: 5 hours and 30 minutes

Affected Components: , ,

Oct 12, 12:59:34 GMT+0
Resolved - This incident has been resolved..

Oct 12, 11:04:43 GMT+0
Monitoring - Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side..

Oct 12, 07:30:03 GMT+0
Identified - Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue. We will post another update as soon as we have more information..

Duration: 3 hours and 44 minutes

Affected Components:

Sep 22, 10:34:40 GMT+0
Resolved - This incident has been resolved. We fixed the disruptions affecting the Vipps, Swish, and MobilePay Online payment apps within QuickPay's Shopify processing. If you are affected, please uninstall and reinstall the affected app(s) using your Shopify Admin user to resolve the issue. Please note that simply disabling and re-enabling the app will not fix the problem. A full uninstall and reinstall is required. Once you are logged into QuickPay Manager, go to Settings, click External Integrations, and select Shopify. For the affected store(s), please follow these steps: 1. Click "Delete app" 2. Click "Show not installed apps" 3. Install the required app Any affected failed transactions must be cancelled to avoid duplicate transactions..

Sep 22, 06:50:46 GMT+0
Identified - We're currently experiencing disruptions with Shopify. Analysis is ongoing. We recommend to use the main app "Quickpay" till the issue is solved..

Duration: 2 days, 19 hours and 46 minutes

Affected Components:

Sep 24, 08:22:35 GMT+0
Resolved - This incident has been resolved..

Sep 21, 12:36:23 GMT+0
Identified - We are currently experiencing issues in our Manage with our Clearhaus integration. Payments are being processed correctly but Manage can give a popup error which can cause the Manager to need a reload to continue. This only affect when trying to view payment details on orders made with Clearhaus..

Duration: 3 hours and 31 minutes

Affected Components: ,

Sep 3, 20:14:58 GMT+0
Resolved - This incident has been resolved..

Sep 3, 16:43:37 GMT+0
Identified - We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider. Impact: \- Mastercard token creation during enrollment was affected \- Payments using impacted Mastercard tokens were also affected \- Visa and other payment methods were not affected We are in contact with our provider and waiting their findings..

Affected Components:

Aug 6, 17:16:31 GMT+0
Resolved - Please be informed that between 18:00 and 18:55, we experienced a partial disruption affecting the Google Pay payment method. During this time, some transactions may have failed or been delayed. Our technical teams have identified and resolved the issue, and the service is now operating normally..

Duration: 1 hour and 2 minutes

Affected Components: ,

Aug 3, 19:58:00 GMT+0
Resolved - This incident has been resolved..

Aug 3, 18:55:45 GMT+0
Identified - Please be informed that an external issue has been identified which is affecting the Swish payment method. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps..

Duration: 1 day, 5 hours and 59 minutes

Affected Components: ,

Jul 1, 07:58:39 GMT+0
Completed - Maintenance has completed successfully..

Jun 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 11:09:50 GMT+0
Identified - Please be informed that we will perform scheduled maintenance (2nd phase) on Tuesday, 30.06.2026, from 04:00 to approximately 04:30\. During this time, there may be up to 5–10 minutes of service degradation affecting payments. Services affected: 3DS authentication Action required: None Expected impact: During the maintenance window, 3DS may be temporarily unavailable, and some payments may be affected..

Duration: 30 minutes

Affected Components: ,

Jun 24, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 24, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 11:50:20 GMT+0
Identified - Please be informed that we will perform scheduled maintenance on Wednesday, 24.06.2026, from 04:00 to approximately 04:30\. During this time, there may be up to 5–10 minutes of service degradation affecting payments. Services affected: 3DS authentication Action required: None Expected impact: During the maintenance window, 3DS may be temporarily unavailable, and some payments may be affected..

Duration: 39 minutes

Affected Components: , ,

Jun 9, 07:55:34 GMT+0
Resolved - This incident has been resolved..

Jun 9, 07:16:17 GMT+0
Identified - Please be informed that an external issue has been identified which is affecting Trustly payment method for Germany. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

Duration: 6 hours and 53 minutes

Affected Components:

May 21, 13:59:33 GMT+0
Resolved - This incident has been resolved..

May 21, 13:10:16 GMT+0
Monitoring - We are seeing transactions through Nets' platform are starting to be successful again but will keep an eye on the progress..

May 21, 09:12:25 GMT+0
Identified - No further update from Nets yet but if you also have an agreement with Clearhaus we suggest untill this problem is solved to disabled nets as acquirer in settings -> acquirer to allow for those paying with visa-dankort to be sent towards Clearhaus instead (be aware of this might cause a higher card fee than dankort).

May 21, 07:07:00 GMT+0
Identified - Payments with Nets acquirer are currently having problems due to connection issue. We have reached out to Nets for status whom report back that they have problems with authorizations trafic. This affects acquirer Nets, NetsTeller, Bambora, Handelsbanken, Swedbank and Elavon We are currently investigating this incident..

Affected Components:

May 8, 12:54:54 GMT+0
Resolved - Between 07 May 2026 21:00 and 08 May 2026 11:00, we experienced an issue affecting Mastercard token creation during enrollment and payments using tokens created during the affected period, due to a connectivity issue with the external provider. Impact: * Mastercard token creation during enrollment was affected * Payments using impacted Mastercard tokens were also affected * Visa and other payment methods were not affected The issue has been resolved and services are operating normally..

Duration: 30 minutes

Affected Components: , ,

May 5, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 5, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 22:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Wednesday 06.05.2026 from 00:00 to 00:30\. The expected maintenance duration is approximately 30 minutes. During the activity time-frame, some services may be temporarily unavailable and normal operation will resume immediately once the maintenance is completed..

Affected Components:

Apr 21, 12:20:42 GMT+0
Resolved - This incident has been resolved..

Apr 19, 14:48:00 GMT+0
Resolved - Between 19.04.2026 16:48 CEST and 16:57 CEST, a third-party service disruption affected the processing of Swish transactions. The provider has resolved the issue, and transaction processing is now operating normally..

Duration: 1 hour and 20 minutes

Affected Components: ,

Apr 4, 16:50:11 GMT+0
Resolved - Since 18:26 no more issues with payments are observed. This incident has been resolved..

Apr 4, 15:30:33 GMT+0
Identified - Please be informed that an external issue has been identified which is affecting Swish payment method. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

Duration: 36 minutes

Affected Components:

Mar 31, 08:50:43 GMT+0
Resolved - This incident has been resolved..

Mar 31, 08:14:39 GMT+0
Identified - We are currently investigating an increased rate of failed login attempts to the Quickpay Manager platform. Our technical teams have identified the issue and are actively working to determine the root cause. Users may experience difficulties logging in or receive error messages during authentication..

Duration: 30 minutes

Affected Components: ,

Mar 17, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance at 17.03.2026 02:00 - 17.03.2026 02:30 CET. We don't expect any downtime or transactions being affected during this time..

Duration: 6 hours and 49 minutes

Affected Components:

Mar 3, 16:00:22 GMT+0
Resolved - This incident has been resolved..

Mar 3, 13:19:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 3, 09:11:00 GMT+0
Identified - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps..

Duration: 4 hours and 30 minutes

Jan 19, 10:49:18 GMT+0
Resolved - This incident has been resolved..

Jan 19, 09:31:33 GMT+0
Investigating - We are currently investigating this incident..

Jan 19, 06:19:00 GMT+0
Investigating - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. .

Duration: 20 minutes

Affected Components:

Dec 5, 09:17:34 GMT+0
Resolved - This incident has been resolved..

Dec 5, 08:57:24 GMT+0
Investigating - Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times..

Duration: 21 hours and 17 minutes

Oct 29, 08:55:07 GMT+0
Resolved - This incident has been resolved..

Oct 28, 11:38:34 GMT+0
Identified - Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic..

Duration: 5 days, 5 hours and 41 minutes

Affected Components: , ,

Oct 28, 01:05:40 GMT+0
Completed - Maintenance is now complete..

Oct 28, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 27, 23:00:00 GMT+0
Identified - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 28.10.2025 00:00 CEST End time: Tuesday 28.10.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments..

Duration: 4 hours and 16 minutes

Affected Components:

Oct 22, 12:20:58 GMT+0
Resolved - This incident has been resolved..

Oct 22, 08:05:23 GMT+0
Identified - Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error". Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow..

Duration: 2 hours and 12 minutes

Affected Components:

Oct 21, 11:56:59 GMT+0
Resolved - This incident has been resolved..

Oct 21, 09:44:52 GMT+0
Investigating - We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at support@quickpay.net.

Affected Components: ,

Oct 20, 11:47:59 GMT+0
Resolved - Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system. We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused..

Duration: -4 hours and -28 minutes

Affected Components: , ,

Sep 22, 22:00:00 GMT+0
Identified - We will carry out a schedule maintenance on our Database systems. Please find below more details: Start time: Tuesday 23.09.2025 00:00 CEST End time: Tuesday 23.09.2025 02:00 CEST Service affected: Quickpay API and payments Actions required: No Expected impact: During the activity time frame, Quickpay platform will be impacted for approximately up to 2 hours affecting payments..

Sep 22, 17:31:31 GMT+0
Completed - Please be advised that the scheduled maintenance activity planned for September 23, 2025 00:00 has been cancelled due to some unforeseen issues identified during pre-implementation checks. No system changes were executed, and all services remain fully operational and available. A revised schedule maintenance will be communicated once the reschedule activity has been confirmed. Thank you for your understanding..

Duration: -29 minutes

Affected Components:

Aug 26, 08:00:00 GMT+0
Identified - We will perform maintenance on our callback delivery service during the following time window: Start time: 26.08.2025 10:00 CEST End time: 26.08.2025 11:00 CEST Actions required: No Expected impact: Callback deliveries may be delayed or briefly queued during the maintenance window. There will be no impact on transaction processing; payments and API operations will remain fully functional. If you rely on callbacks for real-time updates, consider temporarily polling the API as a fallback. Any delayed callbacks will be delivered automatically once maintenance is complete. .

Aug 26, 07:30:54 GMT+0
Completed - Maintenance has been postponed to future date..

Duration: 1 hour and 34 minutes

Affected Components:

Jul 19, 20:39:29 GMT+0
Resolved - This incident has been resolved..

Jul 19, 19:05:41 GMT+0
Identified - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

Duration: 3 hours and 22 minutes

Affected Components: ,

Jul 19, 20:40:52 GMT+0
Resolved - This incident has been resolved..

Jul 19, 19:20:16 GMT+0
Monitoring - The issue is unfortunately still ongoing. We'll continue to monitor. We believe this is related to an outage of an upstream provider..

Jul 19, 18:19:34 GMT+0
Resolved - This incident has been resolved..

Jul 19, 18:09:08 GMT+0
Monitoring - The issues seems to be resolved, and we're continuing our monitoring..

Jul 19, 17:32:52 GMT+0
Investigating - The issue doesn't seem to be resolved yet. We're continuing our investigation..

Jul 19, 17:30:13 GMT+0
Monitoring - The issue seems to be resolved for now. We're monitoring..

Jul 19, 17:18:50 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 12 minutes

Affected Components: ,

Jul 14, 22:43:38 GMT+0
Completed - Maintenance has completed successfully..

Jul 14, 22:00:00 GMT+0
Identified - We will carry out a schedule maintenance on our system. Please find below more details: Start time: Wednesday 15.07.2025 00:00 CEST End time: Wednesday 15.07.2025 01:00 CEST Service affected: Invoicing Application Actions required: No Expected impact: There might be a possible application degradation of 15-20 minutes during the activity.

Jul 14, 21:31:35 GMT+0
Identified - Maintenance is now in progress..

Duration: 1 hour and 4 minutes

Affected Components:

Jun 30, 21:16:43 GMT+0
Resolved - This incident has been resolved..

Jun 30, 20:55:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 30, 20:12:48 GMT+0
Identified - We have identified the issue and are working on a solution..

Duration: 1 hour and 50 minutes

Affected Components:

Jun 17, 15:21:41 GMT+0
Resolved - We consider the incident resolved after no issues have been detected for 1 hour since the connection was re-established. The outage occurred in this timeframe: CEST: 2025-06-17 15:23 - 16:20 The impact of the incident is still being investigated..

Jun 17, 14:35:53 GMT+0
Monitoring - As of 16:20 CEST (14:20 UTC) the connection was re-established and the service is operational. We continue to monitor the service .

Jun 17, 13:32:00 GMT+0
Investigating - We are currently investigating a issue where all recurring attempts towards Clearhaus is failing due to a connection lost between internal services..

Duration: 1 hour

Affected Components: , ,

Jun 2, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance at 2025-06-02 12:00 CEST. We don't expect any downtime or transactions being affected during this time..

Duration: 57 minutes

Affected Components: , ,

May 19, 22:56:54 GMT+0
Completed - Maintenance has completed successfully..

May 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance at 2025-05-20 00:00, with a duration of 1 hour. We expect a small window of downtime for all our APIs during this window..

Duration: 31 minutes

Affected Components: , ,

Apr 2, 22:30:37 GMT+0
Completed - Maintenance has completed successfully..

Apr 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 22:00:00 GMT+0
Identified - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding..

Duration: 8 minutes

Affected Components: , ,

Mar 31, 22:07:31 GMT+0
Completed - Maintenance has been completed..

Mar 31, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 22:00:00 GMT+0
Identified - We're planning a database maintenance, which means there will be a small downtime during this window. All payment methods and systems will be affected. We don't expect the downtime to last more than 5 minutes. We appreciate your understanding..

Duration: 29 minutes

Affected Components: ,

Mar 25, 20:29:13 GMT+0
Completed - Maintenance has been completed..

Mar 25, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 20:00:00 GMT+0
Identified - We are planning a maintenance of our "Vipps via Quickpay" integration. A small interruption of the service is expected..

Duration: 3 minutes

Affected Components: , ,

Mar 11, 21:03:11 GMT+0
Completed - Maintenance has completed successfully..

Mar 11, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of our database. The maintenance will mean a small downtime of approximately 5 minutes, where our API will not be available. We recommend our integrators to plan accordingly..

Mar 11, 20:59:56 GMT+0
Identified - Maintenance is now in progress..

Duration: 3 hours and 50 minutes

Affected Components:

Mar 7, 14:32:28 GMT+0
Resolved - This incident has been resolved..

Mar 7, 11:17:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 7, 11:09:21 GMT+0
Identified - We've identified the issue and working on a fix..

Mar 7, 10:42:16 GMT+0
Investigating - We're currently investigating a higher rate of failed logins to our Manager platform..

Duration: 1 hour and 10 minutes

Affected Components: ,

Mar 4, 21:10:18 GMT+0
Completed - Maintenance has completed successfully..

Mar 4, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 20:00:00 GMT+0
Identified - We're planning a scheduled maintenance of our Nets integration. We don't expect any downtime or any payments to be affected. All other payment integrations will be unaffected..

Duration: 1 hour and 1 minute

Affected Components: ,

Jan 23, 08:30:45 GMT+0
Resolved - This incident has been resolved..

Jan 23, 08:15:14 GMT+0
Monitoring - A fix is in place and we're monitoring the results..

Jan 23, 07:30:08 GMT+0
Identified - We've identified an issue with our integration with Nets. We're looking into implementing a solution as soon as possible. Other acquirer integrations are not affected..

Duration: 3 hours

Affected Components: , ,

Dec 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 12, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 12, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on **Thursday, December 12th, from 03:00 to 06:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. Some interruptions and service unavailability is to be expected during this maintenance window..

Duration: 2 hours and 18 minutes

Affected Components:

Dec 12, 01:17:36 GMT+0
Completed - Maintenance has completed successfully..

Dec 11, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 23:00:00 GMT+0
Identified - Please be informed that a scheduled maintenance is planned for **Thursday, December 12th, commencing at 00:00,** and is expected to last approximately **two hours.** During this period, payments processed through the **Trustly** platform, including **iDEAL,** will experience a temporary disruption. This maintenance will not impact our ability to process payments through other providers..

Duration: 3 hours

Affected Components:

Dec 4, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 4, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during **Wednesday, December 4th, from 13:00 to 16:00**. This will only affect some **staging environment** systems, where some short interruptions are expected. This will not affect our ability to process payments in our production environment..

Duration: 1 hour and 3 minutes

Affected Components:

Nov 11, 00:09:10 GMT+0
Completed - Maintenance has been completed..

Nov 10, 23:05:55 GMT+0
Identified - Maintenance is in progress..

Nov 10, 23:00:00 GMT+0
Identified - We are planning a scheduled maintenance for manager backend services. The manager interface, and some outgoing emails might be impacted during this time. No transactions will be impacted. We expect the maintenance to last no longer than 3 hours..

Duration: 32 minutes

Affected Components: , ,

Oct 21, 22:31:40 GMT+0
Completed - Maintenance is complete..

Oct 21, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 22:00:00 GMT+0
Identified - We are planning for a maintenance of our database at 2024-10-22 00:00 CEST. This is required to ensure the stability of the platform. Doing the maintenance, the entire QuickPay infrastructure will be unavailable for a brief period of time..

Duration: 1 hour and 47 minutes

Affected Components:

Oct 7, 23:46:51 GMT+0
Completed - Maintenance has been completed..

Oct 7, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 22:00:00 GMT+0
Identified - Please be advised that we have scheduled a maintenance window for our PayPal Integration services. During this period, PayPal payments will be temporarily unavailable. All other payment integrations and QuickPay services will continue to operate as usual. Thank you for your understanding.

Duration: 5 minutes

Affected Components: , , , ,

Sep 16, 23:05:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Doing the maintenance, the entire Quickpay infrastructure will be unavailable for a brief period of time..

Duration: 1 hour

Affected Components:

Aug 28, 23:15:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 28, 22:15:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 22:15:00 GMT+0
Identified - We have scheduled a maintenance of our Onboarding Platform. This means onboarding between Quickpay and Clearhaus will not handle traffic or have diminished capacity to handle traffic during this maintenance window. We expect the window to last up to 1 hour. This maintenance will not affect our ability to process transactions..

Duration: 2 hours

Affected Components: ,

Aug 22, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 21, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 23:00:00 GMT+0
Identified - A scheduled maintenance activity has been planned to run at 22.08.2024 01:00 (CET). During this activity, there might be an impact on the services relating to Klarna and Anyday, which can last up to 2 hours. We apologise for any inconvenience and thank you for your understanding..

Duration: 2 hours

Affected Components:

Mar 12, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 11, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 23:00:00 GMT+0
Identified - MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET. Follow the process on MobilePay's status page at <https://status.vippsmobilepay.com/>. This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions. Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process. Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process. ---.