Quickpay - Notice history

All systems operational

API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Payment - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.95%

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Oct 2024
Nov 2024
Dec 2024

manage.quickpay.net - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
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3rd party services - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Quickpay Support Mail - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Maintenance on some staging environment systems
Scheduled for December 04, 2024 at 12:00 PM – 3:00 PM about 3 hours
  • Planned
    December 04, 2024 at 12:00 PM
    Planned
    December 04, 2024 at 12:00 PM

    We are planning for a scheduled maintenance during Wednesday, December 4th, from 13:00 to 16:00. This will only affect some staging environment systems, where some short interruptions are expected.

    This will not affect our ability to process payments in our production environment.

Problems with our online systems
  • Resolved
    Resolved

    This incident has been resolved. We have not seen any rejections since 23:04 CET

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    We are currently seeing approximately 50% of the usual number of completed payments being processed.

  • Identified
    Identified

    Some MobilePay Online payments are now being processed, but a large percentage are still being rejected. We continue to investigate and work on a solution.

  • Update
    Update

    The issue pertains to MobilePay Online transactions, with nearly all MobilePay Online payments currently being rejected.

    We are continuing our investigation and are actively working on resolving the issue.

  • Investigating
    Investigating

    We are experiencing problems with our online systems. Some MobilePay Online transactions are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Nov 2024

Problem with processing payments through MobilePay
  • Resolved
    Resolved

    Everything seems to run as expected again since 19:53

  • Monitoring
    Monitoring

    We implemented a fix by restarting the service at 19:51 and are currently monitoring the result.

    Currently we see payments being processed again

  • Investigating
    Investigating

    Since 19:33 we saw a decline in payment processed through MobilePay Online.

Mastercard first-in-series 3DS flow disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We would like to inform you that the issue has been identified. A fix is in place and we're monitoring the results.

  • Investigating
    Investigating

    Our system is currently experiencing some disruption affecting Mastercard first-in-series 3DS flow. Our teams are working on this matter with high priority to restore the service to normal as soon as possible. We sincerely apologize for the inconvenience this caused you.

Planned maintenance for manager backend services
  • Completed
    November 11, 2024 at 12:09 AM
    Completed
    November 11, 2024 at 12:09 AM

    Maintenance has been completed.

  • In progress
    November 10, 2024 at 11:05 PM
    In progress
    November 10, 2024 at 11:05 PM

    Maintenance is in progress.

  • Planned
    November 10, 2024 at 11:00 PM
    Planned
    November 10, 2024 at 11:00 PM

    We are planning a scheduled maintenance for manager backend services. The manager interface, and some outgoing emails might be impacted during this time.

    No transactions will be impacted. We expect the maintenance to last no longer than 3 hours.

Oct 2024

Maintenance for QuickPay's Database
  • Completed
    October 21, 2024 at 10:31 PM
    Completed
    October 21, 2024 at 10:31 PM

    Maintenance is complete.

  • In progress
    October 21, 2024 at 10:00 PM
    In progress
    October 21, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 21, 2024 at 10:00 PM
    Planned
    October 21, 2024 at 10:00 PM

    We are planning for a maintenance of our database at 2024-10-22 00:00 CEST. This is required to ensure the stability of the platform.

    Doing the maintenance, the entire QuickPay infrastructure will be unavailable for a brief period of time.

Scheduled Maintenance of our PayPal Integration
  • Completed
    October 07, 2024 at 11:46 PM
    Completed
    October 07, 2024 at 11:46 PM

    Maintenance has been completed.

  • In progress
    October 07, 2024 at 10:00 PM
    In progress
    October 07, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 07, 2024 at 10:00 PM
    Planned
    October 07, 2024 at 10:00 PM

    Please be advised that we have scheduled a maintenance window for our PayPal Integration services. During this period, PayPal payments will be temporarily unavailable.

    All other payment integrations and QuickPay services will continue to operate as usual.

    Thank you for your understanding

Oct 2024 to Dec 2024

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