Quickpay - Notice history

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Notice history

View current status

Nov 2026

Issues with Dankort transactions at our payment provider
ResolvedDegraded performance2 hours 5 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Please be informed that errors have stopped since 11:49 CET. We are still monitoring.

  • IdentifiedUTC

    Since 10:35 CET, Dankort transactions have been affected by an issue at our payment provider (Nets). The issue has been confirmed by their 3D Secure vendor. We will provide an update as soon as we have more information.

    Visa and Mastercard transactions may also be intermittently affected.

Oct 2026

OCT29
Quickpay - Database Maintenance (Event #2)
CompletedMaintenance30 minutes
  • CompletedOctober 29, 2026 at 6:30 AMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 7:56 AMUTC

    We will be performing scheduled maintenance on Thursday 29.10.2026 from 07:00 to 07:30. The expected maintenance duration is approximately 30 minutes.

    During the activity time-frame, some services may be temporarily unavailable (10-60 sec) and normal operation will resume immediately once the maintenance is completed.

OCT27
Quickpay - Database Maintenance (Event #1)
CompletedMaintenance30 minutes
  • CompletedOctober 27, 2026 at 7:30 AMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 7:54 AMUTC

    We will be performing scheduled maintenance on Tuesday 27.10.2026 from 08:00 to 08:30. The expected maintenance duration is approximately 30 minutes.

    During the activity time-frame, some services may be temporarily unavailable (10-60 sec) and normal operation will resume immediately once the maintenance is completed.

Connection issue to Nets platform
ResolvedDegraded performance5 hours 29 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side.

  • IdentifiedUTC

    Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue.

    We will post another update as soon as we have more information.

Sep 2026

Quickpay Shopify - Service Disruption
ResolvedDegraded performance3 hours 43 minutes
  • ResolvedUTC

    This incident has been resolved. We fixed the disruptions affecting the Vipps, Swish, and MobilePay Online payment apps within QuickPay's Shopify processing.

    If you are affected, please uninstall and reinstall the affected app(s) using your Shopify Admin user to resolve the issue. Please note that simply disabling and re-enabling the app will not fix the problem. A full uninstall and reinstall is required.

    Once you are logged into QuickPay Manager, go to Settings, click External Integrations, and select Shopify.

    For the affected store(s), please follow these steps:

    1. Click "Delete app"

    2. Click "Show not installed apps"

    3. Install the required app

    Any affected failed transactions must be cancelled to avoid duplicate transactions.

  • IdentifiedUTC

    We're currently experiencing disruptions with Shopify. Analysis is ongoing.

    We recommend to use the main app "Quickpay" till the issue is solved.

Manage - Service Disruption
ResolvedDegraded performance67 hours 46 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are currently experiencing issues in our Manage with our Clearhaus integration. Payments are being processed correctly but Manage can give a popup error which can cause the Manager to need a reload to continue.

    This only affect when trying to view payment details on orders made with Clearhaus.

Mastercard Tokenization Issue
ResolvedDegraded performance3 hours 31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider.

    Impact:

    - Mastercard token creation during enrollment was affected

    - Payments using impacted Mastercard tokens were also affected

    - Visa and other payment methods were not affected

    We are in contact with our provider and waiting their findings.

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