Quickpay - Problems with the Shopify integration – Incident details

All systems operational

Problems with the Shopify integration

Resolved
Partial outage
Started over 3 years agoLasted about 2 hours

Affected

3rd party services

Partial outage from 9:57 AM to 11:47 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    We are again seeing problems with transactions through Shopify.

    We are investigating the issue.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Transactions are being processed again as normal.

  • Monitoring
    UTC
    Monitoring

    We are seeing an increate in transactions being processed.

    We continue to monitor the situation

  • Identified
    UTC
    Identified

    There continues to be problems with the Shopify integration.

    We continue to investigate and try to mitigate the issue.

    Some payments are still being processed, but the majority is failing.

    Payment operations (capture, refund) are also affected.

  • Investigating
    UTC
    Investigating

    We are currently experiencing problems with the Shopify integration. We are investigating the issue