Quickpay - Recurring payments and auto_capture – Incident details

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Recurring payments and auto_capture

ResolvedDegraded performance30 minutes

Affected

API

Degraded performance from 9:55 AM to 10:25 AM

  • ResolvedUTC

    This incident has been resolved.

    The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer.

    The authorization was processed, but the capture request was not processed.

    Capture requests will not be retried automatically, but merchants can process the captures manually.

    The issue started yesterday on March 21, at 12:43 CET.

  • InvestigatingUTC

    We are experiencing problems with "auto_capture" on recurring payments.

    The authorize/recurring operation is processed, but no capture is processed.

    We are investigating the issue