Quickpay - Mastercard Tokenization Issue – Incident details

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Mastercard Tokenization Issue

ResolvedDegraded performance3 hours 31 minutes

Affected

API

Degraded performance from 4:43 PM to 8:14 PM

Payment

Degraded performance from 4:43 PM to 8:14 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider.

    Impact:

    - Mastercard token creation during enrollment was affected

    - Payments using impacted Mastercard tokens were also affected

    - Visa and other payment methods were not affected

    We are in contact with our provider and waiting their findings.