Quickpay - Connection issue to Nets platform – Incident details

All systems operational

Connection issue to Nets platform

Resolved
Degraded performance
Started 2 days agoLasted 5 hours 29 minutes

Affected

API

Degraded performance from 7:30 AM to 12:59 PM

Payment

Degraded performance from 7:30 AM to 12:59 PM

3rd party services

Degraded performance from 7:30 AM to 12:59 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side.

  • Identified
    UTC
    Identified

    Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue.

    We will post another update as soon as we have more information.