Resolved
Problems with the Shopify integration

Started
April 11, 2023 at 9:57 AM
Status
Resolved after about 2 hours

Impact

Partial outage
Affected
3rd party services
  • Resolved

    This incident has been resolved.

  • Identified

    We are again seeing problems with transactions through Shopify.

    We are investigating the issue.

  • Resolved

    This incident has been resolved.

    Transactions are being processed again as normal.

  • Monitoring

    We are seeing an increate in transactions being processed.

    We continue to monitor the situation

  • Identified

    There continues to be problems with the Shopify integration.

    We continue to investigate and try to mitigate the issue.

    Some payments are still being processed, but the majority is failing.

    Payment operations (capture, refund) are also affected.

  • Investigating

    We are currently experiencing problems with the Shopify integration. We are investigating the issue