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Resolved
Issue with PayPal transactions

Started
June 12, 2023 at 9:25 AM
Status
Resolved after about 23 hours

Impact

Major outage
Affected
3rd party services
  • Resolved

    This incident has been resolved.

  • Monitoring

    The problem is still ongoing.

    Next update is no later than Tuesday 14:00 CEST.

  • Identified

    The problem is still ongoing.

    Next update is no later than Tuesday 10:00 CEST.

  • Identified

    The problem is related to our connection to PayPal.

    We are discussing solutions with PayPal.

    In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.

  • Identified

    It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.

    We are working on a fix.