Elevated error rates

Resolved

Operational

Started about 3 years agoJuly 08, 2023Lasted about 1 hourJuly 08, 20235:336:53 PMUTC

Affected

API

Updates

Resolved
July 08, 2023 at 6:53 PMUTC
Resolved
July 08, 2023 at 6:53 PMUTC
This incident has been resolved.
Monitoring
July 08, 2023 at 6:47 PMUTC
Monitoring
July 08, 2023 at 6:47 PMUTC
We have switching all traffic to our secondary network provider.

All transactions are being processed again. We continue to watch and monitor.
Identified
July 08, 2023 at 6:30 PMUTC
Identified
July 08, 2023 at 6:30 PMUTC
It is confirmed that the problem is related to generel network issues outside of Quickpay.

We continue to monitor and watch the situation.

Next update no later then 21.00 CET
Update
July 08, 2023 at 5:52 PMUTC
Update
July 08, 2023 at 5:52 PMUTC
The performance is still severely degraded.

We are continue to investigate and work on a solution.

Next update no later than 20.50 CET
Update
July 08, 2023 at 5:41 PMUTC
Update
July 08, 2023 at 5:41 PMUTC
The problem started 19.08.

We are investigating the issue.
Investigating
July 08, 2023 at 5:33 PMUTC
Investigating
July 08, 2023 at 5:33 PMUTC
We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.

Quickpay - Elevated error rates – Incident details