Quickpay - Notice history

All systems operational

API - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.98%

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Mar 2024
Apr 2024
May 2024

Payment - Operational

100% - uptime
Mar 2024 · 99.98%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

manage.quickpay.net - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

3rd party services - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Quickpay Support Mail - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

Problems with our online systems - Capture of payments
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The issue is related to capture requests towards Clearhaus.

    We are working on fixing the issue.

  • Investigating
    Investigating

    We are experiencing problems with our online systems. Some capture requests are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Apr 2024

No notices reported this month

Mar 2024

Problems with ApplePay
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are experiencing problems with ApplePay.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Recurring payments and auto_capture
  • Resolved
    Resolved

    This incident has been resolved.

    The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer.

    The authorization was processed, but the capture request was not processed.

    Capture requests will not be retried automatically, but merchants can process the captures manually.

    The issue started yesterday on March 21, at 12:43 CET.

  • Investigating
    Investigating

    We are experiencing problems with "auto_capture" on recurring payments.

    The authorize/recurring operation is processed, but no capture is processed.

    We are investigating the issue

MobilePay Online and MobilePay Subscriptions
  • Completed
    March 12, 2024 at 1:00 AM
    Completed
    March 12, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    March 11, 2024 at 11:00 PM
    In progress
    March 11, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    March 11, 2024 at 11:00 PM
    Planned
    March 11, 2024 at 11:00 PM

    MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET.

    Follow the process on MobilePay's status page at https://status.vippsmobilepay.com/.

    This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions.

    Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process.

    Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process.

Mar 2024 to May 2024

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