Quickpay Support Mail
No notices reported this month
This incident has been resolved.
We have switching all traffic to our secondary network provider.
All transactions are being processed again. We continue to watch and monitor.
It is confirmed that the problem is related to generel network issues outside of Quickpay.
We continue to monitor and watch the situation.
Next update no later then 21.00 CET
The performance is still severely degraded.
We are continue to investigate and work on a solution.
Next update no later than 20.50 CET
The problem started 19.08.
We are investigating the issue.
We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.
The problem is still ongoing.
Next update is no later than Tuesday 14:00 CEST.
Next update is no later than Tuesday 10:00 CEST.
The problem is related to our connection to PayPal.
We are discussing solutions with PayPal.
In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.
It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.
We are working on a fix.
Jun 2023 to Aug 2023