Quickpay Support Mail
As of Sunday 22:04 CET, MobilePay Online payments have resumed normal processing.
Starting at approximately 18:00 CET, we noticed a decrease in processed MobilePay transactions, which eventually ceased entirely by 20:00 CET. This issue persisted until 22:04 CET.
During this time, some customers may have completed additional payments. We encourage you to pay close attention to any discrepancies.
It is worth noting that there was no overall decline in the number of transactions processed through Quickpay during this period, which suggests that customers may have switched to alternative payment methods.
We apologize for any inconvenience or problems this issue may have caused.
This incident has been resolved. We are watching the situation.
We are continuing to work on a fix for this incident.
Next update at 22.20 CET
Next update at 22.00 CET
We still experience problems with transactions through MobilePay ONline
We are experiencing problems with payments through MobilePay Online.
We are investigating.
We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.
This incident has been resolved.
We are again seeing problems with transactions through Shopify.
We are investigating the issue.
Transactions are being processed again as normal.
We are seeing an increate in transactions being processed.
We continue to monitor the situation
There continues to be problems with the Shopify integration.
We continue to investigate and try to mitigate the issue.
Some payments are still being processed, but the majority is failing.
Payment operations (capture, refund) are also affected.
We are currently experiencing problems with the Shopify integration. We are investigating the issue
No notices reported this month
Feb 2023 to Apr 2023