Quickpay - Notice history

All systems operational

API - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Payment - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

manage.quickpay.net - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

3rd party services - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Quickpay Support Mail - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Migration of email service - Monday September 18th
  • Completed
    September 18, 2023 at 5:00 PM
    Completed
    September 18, 2023 at 5:00 PM

    Maintenance has completed successfully

  • In progress
    September 18, 2023 at 4:00 PM
    In progress
    September 18, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    September 18, 2023 at 4:00 PM
    Planned
    September 18, 2023 at 4:00 PM

    We are planning to migrate our email service on Monday, September 18th, between 18:00 and 19:00, for a duration of up to one hour.
    During this time, emails sent to the Quickpay domains (e.g., support@quickpay.net) will be bounced back to the sender. Outgoing emails, such as authorization notifications, may also be marked as spam by your provider within that timeframe.

Issues with delivering certain callbacks
  • Resolved
    Resolved

    This incident has been resolved.

    We have experienced issues with delivering callbacks for some payments during specific timeslots over the past two days.

    Wednesday, September 6th:
    From 13:28 CEST to 14:33 CEST

    Thursday, September 7th:
    From 11:37 CEST to 13:24 CEST

    If your integration depends on callbacks, please double-check your payments in the Quickpay Manager.

3-D Secure using custom branding
  • Resolved
    Resolved

    This incident has been resolved.

    From 13:30 CET to 14:30 CET, we experienced a problem related to 3-D Secure. In some cases, the customer was not redirected to the 3-D Secure flow.

    Only merchants with a custom branding of the payment window were affected.

    The incident has been resolved.

Aug 2023

No notices reported this month

Jul 2023

Elevated error rates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have switching all traffic to our secondary network provider.

    All transactions are being processed again. We continue to watch and monitor.

  • Identified
    Identified

    It is confirmed that the problem is related to generel network issues outside of Quickpay.

    We continue to monitor and watch the situation.

    Next update no later then 21.00 CET

  • Investigating
    Update

    The performance is still severely degraded.

    We are continue to investigate and work on a solution.

    Next update no later than 20.50 CET

  • Investigating
    Update

    The problem started 19.08.

    We are investigating the issue.

  • Investigating
    Investigating

    We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.

Jul 2023 to Sep 2023

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