Quickpay - Notice history

This incident has been resolved.

The problem is still ongoing.

Next update is no later than Tuesday 14:00 CEST.

The problem is still ongoing.

Next update is no later than Tuesday 10:00 CEST.

The problem is related to our connection to PayPal.

We are discussing solutions with PayPal.

In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.

This incident has been resolved by rollback.

We implemented a fix and are currently monitoring the result.

Update:
As of Sunday 22:04 CET, MobilePay Online payments have resumed normal processing.

Starting at approximately 18:00 CET, we noticed a decrease in processed MobilePay transactions, which eventually ceased entirely by 20:00 CET. This issue persisted until 22:04 CET.

During this time, some customers may have completed additional payments. We encourage you to pay close attention to any discrepancies.

It is worth noting that there was no overall decline in the number of transactions processed through Quickpay during this period, which suggests that customers may have switched to alternative payment methods.

We apologize for any inconvenience or problems this issue may have caused.

This incident has been resolved. We are watching the situation.

We are continuing to work on a fix for this incident.

Next update at 22.20 CET

We are continuing to work on a fix for this incident.

Next update at 22.00 CET

We are continuing to work on a fix for this incident.

We still experience problems with transactions through MobilePay ONline

We are experiencing problems with payments through MobilePay Online.

We are investigating.

This incident has been resolved.

We are again seeing problems with transactions through Shopify.

We are investigating the issue.

This incident has been resolved.

Transactions are being processed again as normal.

We are seeing an increate in transactions being processed.

We continue to monitor the situation

There continues to be problems with the Shopify integration.

We continue to investigate and try to mitigate the issue.

Some payments are still being processed, but the majority is failing.

Payment operations (capture, refund) are also affected.