Quickpay - Notice history

All systems operational

API - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Payment - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 99.98%Apr · 100.0%

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Feb 2024
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manage.quickpay.net - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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3rd party services - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
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Apr 2024

Quickpay Support Mail - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

No notices reported this month

Mar 2024

Problems with ApplePay
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are experiencing problems with ApplePay.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Recurring payments and auto_capture
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer.

    The authorization was processed, but the capture request was not processed.

    Capture requests will not be retried automatically, but merchants can process the captures manually.

    The issue started yesterday on March 21, at 12:43 CET.

  • Investigating
    UTC
    Investigating

    We are experiencing problems with "auto_capture" on recurring payments.

    The authorize/recurring operation is processed, but no capture is processed.

    We are investigating the issue

MobilePay Online and MobilePay Subscriptions
  • Completed
    March 12, 2024 at 1:00 AMUTC
    Completed
    March 12, 2024 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 11, 2024 at 11:00 PMUTC
    In progress
    March 11, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    March 11, 2024 at 11:00 PMUTC
    Planned
    March 11, 2024 at 11:00 PMUTC

    MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET.

    Follow the process on MobilePay's status page at https://status.vippsmobilepay.com/.

    This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions.

    Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process.

    Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process.

Feb 2024

Problems with ApplePay
  • Identified
    UTC
    Identified

    We have identified the issue and are working on a solution.

  • Investigating
    UTC
    Investigating

    We are experiencing problems with ApplePay.

    ApplePay transactions through the Quickpay payment window are rejected.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
502 Gateway error on payment system
  • Resolved
    UTC
    Resolved

    The issue has been resolved since 11:36 CET.

    All systems and operations are back to normal and all operations are working again.

    Best regards, QuickPay

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are still seeing 502 Bad Gateway errors.

    We are continuing to work on a fix for this incident.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    The Quickpay payment page is currently unreachable, resulting in a 502 Bad Gateway error. We are actively working on resolving this issue.

  • Investigating
    UTC
    Investigating

    We are experiencing problems with our online systems. Some transactions are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Feb 2024 to Apr 2024

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