Quickpay - Notice history

All systems operational

API - Operational

100.0% uptime
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Payment - Operational

99.99% uptime
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manage.quickpay.net - Operational

100.0% uptime
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3rd party services - Operational

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Quickpay Support Mail - Operational

100.0% uptime
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Notice history

View current status

Apr 2024

No notices reported this month

Mar 2024

Problems with ApplePay
ResolvedPartial outage29 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are experiencing problems with ApplePay.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Recurring payments and auto_capture
ResolvedDegraded performance30 minutes
  • ResolvedUTC

    This incident has been resolved.

    The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer.

    The authorization was processed, but the capture request was not processed.

    Capture requests will not be retried automatically, but merchants can process the captures manually.

    The issue started yesterday on March 21, at 12:43 CET.

  • InvestigatingUTC

    We are experiencing problems with "auto_capture" on recurring payments.

    The authorize/recurring operation is processed, but no capture is processed.

    We are investigating the issue

MAR11
MobilePay Online and MobilePay Subscriptions
CompletedMaintenance2 hours
  • CompletedMarch 12, 2024 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progressMarch 11, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedMarch 11, 2024 at 11:00 PMUTC

    MobilePay will be conducting maintenance on their infrastructure on Tuesday, March 12th, between 00:00 and 02:00 CET.

    Follow the process on MobilePay's status page at https://status.vippsmobilepay.com/.

    This maintenance will update the platform behind MobilePay Online and MobilePay Subscriptions.

    Quickpay is certified by MobilePay to be ready, and we do not expect any downtime during the period. We will be in close contact with MobilePay and will monitor the process.

    Customers will be required to download a new version of the MobilePay app starting Tuesday, which may result in some timeouts during that process.

Feb 2024

Problems with ApplePay
ResolvedDegraded performance
  • IdentifiedUTC

    We have identified the issue and are working on a solution.

  • InvestigatingUTC

    We are experiencing problems with ApplePay.

    ApplePay transactions through the Quickpay payment window are rejected.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

  • ResolvedUTC
    This incident has been resolved.
502 Gateway error on payment system
Resolved25 minutes
  • ResolvedUTC

    The issue has been resolved since 11:36 CET.

    All systems and operations are back to normal and all operations are working again.

    Best regards, QuickPay

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are still seeing 502 Bad Gateway errors.

    We are continuing to work on a fix for this incident.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    The Quickpay payment page is currently unreachable, resulting in a 502 Bad Gateway error. We are actively working on resolving this issue.

  • InvestigatingUTC

    We are experiencing problems with our online systems. Some transactions are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

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