Quickpay - Notice history

All systems operational

API - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Payment - Operational

99.98% uptime
Nov 2024 · 100.0%Dec · 99.95%Jan 2025 · 100.0%

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manage.quickpay.net - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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3rd party services - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Quickpay Support Mail - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Notice history

View current status

Jan 2025

Errors in payments with acquirer Nets
ResolvedDegraded performance1 hour
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix is in place and we're monitoring the results.

  • IdentifiedUTC

    We've identified an issue with our integration with Nets. We're looking into implementing a solution as soon as possible. Other acquirer integrations are not affected.

Dec 2024

DEC12
Maintenance on some production environment systems
CompletedMaintenance3 hours
  • CompletedDecember 12, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressDecember 12, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 12, 2024 at 2:00 AMUTC

    We are planning for a scheduled maintenance on Thursday, December 12th, from 03:00 to 06:00. This will only affect some staging environment systems, where some short interruptions are expected.

    Some interruptions and service unavailability is to be expected during this maintenance window.

DEC11
Planned maintenance for Trustly Payments
CompletedMaintenance2 hours 17 minutes
  • CompletedDecember 12, 2024 at 1:17 AMUTC
    Maintenance has completed successfully.
  • In progressDecember 11, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • PlannedDecember 11, 2024 at 11:00 PMUTC

    Please be informed that a scheduled maintenance is planned for Thursday, December 12th, commencing at 00:00, and is expected to last approximately two hours. During this period, payments processed through the Trustly platform, including iDEAL, will experience a temporary disruption.

    This maintenance will not impact our ability to process payments through other providers.

DEC4
Maintenance on some staging environment systems
CompletedMaintenance3 hours
  • CompletedDecember 04, 2024 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progressDecember 04, 2024 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedDecember 04, 2024 at 12:00 PMUTC

    We are planning for a scheduled maintenance during Wednesday, December 4th, from 13:00 to 16:00. This will only affect some staging environment systems, where some short interruptions are expected.

    This will not affect our ability to process payments in our production environment.

Problems with our online systems
ResolvedPartial outage1 hour 22 minutes
  • ResolvedUTC

    This incident has been resolved. We have not seen any rejections since 23:04 CET

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

    We are currently seeing approximately 50% of the usual number of completed payments being processed.

  • IdentifiedUTC

    Some MobilePay Online payments are now being processed, but a large percentage are still being rejected. We continue to investigate and work on a solution.

  • UpdateUTC

    The issue pertains to MobilePay Online transactions, with nearly all MobilePay Online payments currently being rejected.

    We are continuing our investigation and are actively working on resolving the issue.

  • InvestigatingUTC

    We are experiencing problems with our online systems. Some MobilePay Online transactions are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay

Nov 2024

Problem with processing payments through MobilePay
ResolvedMajor outage21 minutes
  • ResolvedUTC

    Everything seems to run as expected again since 19:53

  • MonitoringUTC

    We implemented a fix by restarting the service at 19:51 and are currently monitoring the result.

    Currently we see payments being processed again

  • InvestigatingUTC

    Since 19:33 we saw a decline in payment processed through MobilePay Online.

Mastercard first-in-series 3DS flow disruption
ResolvedDegraded performance2 hours 47 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We would like to inform you that the issue has been identified. A fix is in place and we're monitoring the results.

  • InvestigatingUTC

    Our system is currently experiencing some disruption affecting Mastercard first-in-series 3DS flow. Our teams are working on this matter with high priority to restore the service to normal as soon as possible. We sincerely apologize for the inconvenience this caused you.

NOV11
Planned maintenance for manager backend services
CompletedMaintenance
  • CompletedNovember 11, 2024 at 12:09 AMUTC

    Maintenance has been completed.

  • In progressNovember 10, 2024 at 11:05 PMUTC

    Maintenance is in progress.

  • PlannedNovember 10, 2024 at 11:00 PMUTC

    We are planning a scheduled maintenance for manager backend services. The manager interface, and some outgoing emails might be impacted during this time.

    No transactions will be impacted. We expect the maintenance to last no longer than 3 hours.

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